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1
Print, laminate and place your QR cards

Your QR cards are ready to print in seconds. Go to Review Sources, rename each card (Table 1, Counter, Room 4, etc.), choose your size and theme, then click Download. The PDF opens print-ready with crop marks already included.

1
Name your sources
Go to Review Sources. Click each card name (e.g. "Location 1") and rename it to something meaningful — Table 1, Table 2, Counter, Window, Room 4. This name prints on the card and tracks which source gets the most scans in your analytics.
2
Choose size and theme
Click Download cards (top right). Select your size — A6 is ideal for table cards and most counters. Business card size works for smaller spaces. Choose Light for professional settings, Dark for hospitality and bars. You can select individual cards or all at once.
A6 (105×148mm)
Best for table cards, reception desks, counters
A5 (148×210mm)
Wall mounting, high-traffic areas, waiting rooms
Business card (85×55mm)
Hand to customers, tradies, include with invoices
Tradie card (85×65mm)
Slightly taller — fits a tool box lid, van door pocket
3
Print
Click Print / Save PDF in the card preview. In your print dialog:
  • Set paper size to match your card size (A6, A5, etc.)
  • Set margins to None or Minimum
  • Turn off "Fit to page" — print at 100% actual size
  • Use high quality / best print setting
  • For dark cards: use a laser printer if possible — inkjet can smear on dark backgrounds
💡 Pro tip: Print one test card first at actual size. Hold it next to a ruler — A6 should measure exactly 105mm wide. If it's smaller, you have "fit to page" on.
4
Laminate
Lamination protects cards from spills, grease and wear — essential for restaurants and trade use. Options:
  • Home laminator (recommended): A4 laminating pouches from any office store (~$15 for a pack). Feed the printed card in, trim after. Takes 30 seconds per card.
  • Print shop: Most print shops (Officeworks, Snap, local copy shops) will laminate for ~$1–2 per card. Ask for gloss 125 micron laminate.
  • Self-laminating pouches: Peel-and-stick, no machine needed. Good for business card size. Available at Warehouse Stationery.
⚠️ Dark cards: Use matte laminate to avoid glare under restaurant lighting. Gloss works fine for light cards.
5
Cut along the crop marks
Your printed cards include small L-shaped corner marks — these are your cut guides. Cut along the inside edge of each L.
  • Best tool: A guillotine cutter (most laminator kits include one, or ~$20 at office stores). Perfectly straight every time.
  • Alternative: Ruler + craft knife on a cutting mat. Score once lightly, then cut fully.
  • Scissors: Work for business card size but are hard to keep straight on A6.
Make reviewing effortless with a Reviewtail Plate
NFC-enabled. Customers tap their phone — your Google review page opens instantly. No camera app, no scanning. Sits on your counter permanently. From NZ$49.
Order plates — from NZ$49 →
✦
Make reviewing effortless with a Reviewtail Plate
NFC · Tap to review
Tap to review.
No scan. No friction.
Works with every iPhone 7+ and Android. No camera. No QR scan. Customer taps their phone — review page opens immediately.
✓ Waterproof and durable — lasts years
✓ 60-second setup with activation code
✓ Update the linked review page any time
✓ Free shipping · 30-day returns
Order plates — from NZ$49 →
Bundle pricing
1 plate NZ$49
3 plates
NZ$132Save 10%
5 platesMOST POPULAR
NZ$208Save 15%
10 plates
NZ$368Save 25%
NZD pricing shown · AUD, USD, GBP, CAD, SGD, EUR available at checkout · inc. tax where applicable
⊕
Connect your review platforms

Google is your primary review channel — everything else is optional. 81% of customers check Google first. Your Google rating directly affects local search ranking. Facebook and TripAdvisor only appear on your customer review page when you connect them — if not connected, customers only see Google, which is the right default.

G
Google Primary · Required
Connected during setup. Every 4–5 star customer goes here by default. Google reviews improve your Maps ranking, local search visibility, and SEO. This is where reviews have the biggest real-world impact.
f
Facebook Optional · All business types
Works for every business type. 40% of consumers use Facebook to read reviews. When connected, it appears as a secondary option below Google on your customer review page.
To connect: Settings → your location → paste your Facebook Page URL or Page ID (found in your page's About section)
TA
TripAdvisor Restaurants, cafes & hotels only
Only shows on your review page if you run a restaurant, cafe or hotel — and only when connected. Critical for hospitality where travellers check TripAdvisor before choosing where to eat or stay.
To connect: Settings → your location → paste your TripAdvisor listing URL
💡 Best practice: Run Google solo for the first few weeks. Once reviews are coming in, add Facebook if you have an active page. The best-converting setup is Google only or Google + one other — more choices create friction. Connect platforms in Settings →
2
Place your QR codes where customers will see them

The single biggest driver of review conversion is placement. A QR code customers don't see doesn't exist. Put it at eye level, at the moment they feel satisfaction — end of a meal, after a job, at checkout.

🍽️
Restaurants and cafés
One card per table, propped up or laminated flat. Also at the counter for takeaway. The best moment to ask is when the plate is cleared — they're satisfied and still present.
🔧
Tradies and service
Hand a card when you collect payment or sign off a job. That's the peak of satisfaction — job done, problem solved. Also add the review link to your invoice email template (see below).
💇
Salons and beauty
One QR per station or chair. Best moment is when the client is admiring the result in the mirror — before they leave. Staff can mention it naturally: "Feel free to scan and leave us a review."
🏢
Retail and other
At the counter near the payment terminal. Also on your receipts if they're printed. A tent card next to the till works well — customers have a moment to scan while the card processes.
3
Add a review link to your invoice emails

Add your review link to every invoice you send — customers tap it and land straight on your Google review page. Works with any invoicing tool.

Your review link

Copy your link and paste it directly into the message/notes field of any invoice tool — no coding needed.

Loading your link…

Suggested message to include in your invoice email:

Paste this text into your invoice message field: Thanks for your business! If you're happy with the work, a Google review means the world to us — it only takes 30 seconds: [your link loads here]

Step-by-step for your invoicing tool:

  1. In Xero, go to Settings → Email templates
  2. Click on Invoice template
  3. In the message body, scroll to the end and add a new line
  4. Type: "If you're happy with our work, a quick Google review means the world to us:"
  5. Paste your review link on the next line
  6. Click Save

⚠️ Xero does not support HTML buttons — plain text URL only. The link will be clickable in most email clients.

  1. In MYOB, go to Setup → Customise forms → Invoices
  2. Select your invoice form → click Customise
  3. In the notes/message field at the bottom of the invoice, add your message and review link
  4. Alternatively: go to Setup → Email defaults → add the link to the email body
  5. Click OK to save

⚠️ MYOB email templates use plain text — the URL will appear as a clickable link automatically.

  1. In Tradify, go to Settings → Job settings → Invoice
  2. Find the Email message or Notes field
  3. Add your message and paste the review link at the end
  4. This will appear on every invoice email you send automatically
  5. Click Save settings

💡 Tradify tip: also add your review link to your job completion SMS — go to Settings → SMS templates. Tradies get the most reviews at job sign-off.

  1. Open Invoice2go → tap Settings (gear icon)
  2. Go to Invoice settings → Message to client
  3. Add your message and paste the review link
  4. Tap Save
  1. In Jobber, go to Settings → Notifications → Invoice email
  2. Click Edit template
  3. You can use either option:
    • Plain text: paste your link directly in the message body
    • HTML button: switch to the HTML tab above, copy the code, and paste it at the bottom of the template in Jobber's HTML editor
  4. Click Save changes

✅ Jobber supports styled HTML — the green Google review button will show exactly as previewed.

  1. In ServiceM8, go to Settings → Email templates
  2. Select your invoice template → click Edit HTML
  3. Scroll to the bottom of the template
  4. Switch to the HTML tab above, copy the full HTML code, and paste it before the closing </body> tag
  5. Click Save

✅ ServiceM8 supports full HTML — the styled button will appear in all customer emails.

For any invoicing tool not listed here:

  1. Find the email template or default message setting (usually under Settings or Templates)
  2. Add this at the end of your message: "If you're happy with our service, a quick Google review means the world to us: [paste your link]"
  3. Save the template — every invoice sent from that point will include your review link automatically

Need help with a specific tool? Email us at hello@reviewtail.io and we'll send you the exact steps.

For tools that support HTML email templates (Jobber, ServiceM8). Copy the code below and paste it into the HTML editor of your template.

Preview — what your customers see:

Thanks for choosing us. If you're happy with the work, a quick Google review means the world to us.

● Leave us a Google review →

Takes 30 seconds · Means everything to us

HTML code to copy:

Loading…
4
How to maximise your review conversion rate
Ask verbally, then point to the QR
A personal mention doubles conversion. "We'd really appreciate a review — there's a QR on the table" is worth 10 silent cards. Train your team to mention it naturally.
Timing is everything
Ask at the peak moment — not on the way out, not before the bill. The best time is when the customer expresses satisfaction: "That was amazing." That's your cue.
Keep it fast
Your review page is already optimised for speed. One tap to Google. The moment a customer sees friction they abandon. Never direct them to search — always use your Reviewtail link.
Respond to every review
Businesses that respond to reviews get 12% more reviews on average. Customers see that you're engaged and it signals that leaving a review gets acknowledged. Growth plan includes AI-drafted replies.
5
Turning private complaints into loyal customers

A complaint resolved quickly creates a more loyal customer than one who never had a problem. Research shows customers whose complaints are resolved tell an average of 5 people about the good recovery — versus the 11 people they'd tell about the original problem.

Respond within 2 hours
Speed of response is the most important factor. Even "I've seen your feedback and I'm looking into it now" is better than silence. Check your inbox daily.
Never get defensive
Even if the customer is partly wrong, lead with acknowledgment. "I'm sorry your experience didn't meet your expectations" costs nothing and changes everything about how the conversation goes.
Offer a resolution
A discount, a replacement, or just a personal follow-up call. Customers who receive a genuine resolution often return and leave a positive review unprompted — closing the loop publicly.

⚙ Setup tip: Set your recovery offer in Settings for maximum email capture

When an unhappy customer submits private feedback, Reviewtail shows them a personalised prompt asking for their email so you can follow up. The more specific and generous your offer, the more emails you capture — and more emails means more recoveries.

To set your recovery offer:

  1. Go to Settings → scroll to Recovery offer
  2. Select the offer type that fits your business (dish, service, credit, return visit etc.)
  3. Set the value — e.g. $20 for a restaurant, $60 for a salon
  4. Save — the customer-facing prompt updates immediately

What converts best by business type:

Restaurant / Cafe
Complimentary dish or credit up to $15–25. The chef's name in the follow-up email lifts response rates by 30%.
Salon / Beauty
Complimentary treatment or rebook. Specific service name ("your next blowout") outperforms generic offers.
Tradie
Free return visit to fix the issue — no dollar value needed. Tradies have the highest email capture rate when the offer is concrete.
Hotel
Room upgrade or hotel credit. Manager follow-up (not staff) increases trust and conversion significantly.
Retail
Store credit or gift card up to $20–30. Framing as "no purchase necessary" removes the biggest barrier to submission.
General tip
Always keep the "No thanks" skip option. Counterintuitively, giving customers an easy out increases email submission by reducing anxiety.

★ Closing the loop: how to turn a 1-star into a 5-star

  1. Complaint arrives in inbox → AI generates a personal reply in seconds
  2. Review the reply, adjust if needed, send to customer email with one click
  3. Customer receives a branded email with your offer and a redemption code
  4. Email ends with: "Did we make it right? A 5-star rating takes 30 seconds." — direct link to your Google page
  5. Customer redeems → you mark as redeemed in the inbox → loop closed
6
Using feedback to improve your business

Your complaint inbox and review data is one of the most valuable business intelligence tools you have — if you read it with fresh eyes.

Look for patterns, not incidents
One complaint about slow service is noise. Three complaints from Table 7 on Friday nights is signal. Use the table-source filter in your inbox to spot patterns by location.
Share feedback with your team
Don't read feedback in isolation. A weekly 5-minute team huddle where you share one positive and one improvement theme builds a culture of quality without it feeling punitive.
Track your rating trend
Your dashboard shows month-on-month rating change. A rising rating means the changes you're making are working. A plateauing rating means there's an unresolved pattern somewhere.